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Integration problems between Royal & SunAlliance's (RSA) Lotus Notes environment and the existing enterprise search technology used to manage the company's intranet content were causing problems for employees in finding not only internal company information but also applications and documents required to help customers. RSA invested in the Google Search Appliance to use across its global intranet site. Users can locate documents they need quickly and efficiently. The interface for Google Search Appliance is also familiar to users of Google's search engine and, therefore, easy to navigate.
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