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The Pennsylvania Office of Attorney General needed to provide software solutions to support a variety of business needs, but development was time consuming and expensive. After experiencing success using Microsoft Dynamics CRM to develop a mail-tracking application, the agency turned to the xRM platform, upon which Microsoft Dynamics CRM is built, to rapidly create relational line-of-business applications. By doing so, it reduced development timelines by approximately 75 percent. IT staff members can now respond to business needs far more quickly, developing a range of xRM-based solutions - from case-expense tracking to home-improvement contractor registration. The applications have been readily accepted by users because of their familiar interface and intuitive functionality.
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