Data Management

Government Agency Expands Training With Online Classes

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Executive Summary

The European Patent Office (EPO) is responsible for providing a uniform patent application process for individuals and companies, their challenge is to enable online training sessions for patent developers, demonstrate capabilities of large, complex patent database and support easy access for multinational users. The EPO chose Cisco to overcome these challenges. They implemented Cisco WebEx solutions. Online training provides easy participant management tools, Web-based application allow for smooth international deployment and hosted solution facilitates easy user access from multiple platforms. The results of deploying Cisco WebEx technology expanded training program reach by enabling move from in-person to online classes, provided highly interactive online training sessions and established value of online training efforts for patent developers.

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