Unified Comms

Government Healthcare Agency Implements Unified Communications Solution to Reduce Costs

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Executive Summary

Cancer Care Ontario (CCO), a government agency in Ontario, Canada, uses electronic information and technology to support health professionals in improving the safety, quality, efficiency, accessibility, and accountability of cancer services. Employees relied on an aging phone system that offered little agility as the agency grew. They were also using various third-party desktop-sharing and conferencing tools to share data with hospitals, agencies, and clinics, causing support problems for the help desk and additional costs for the organization. The agency decided to implement a Microsoft Unified Communications solution and take advantage of several Microsoft products and technologies. After deploying the solution, CCO experienced reduced costs, improved efficiency of its employees and help desk, and a reliable emergency service for employees using Voice over IP (VoIP) communications.

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