Government of Bermuda Propels IT Service Improvement With ITIL-Based assyst

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The Government of Bermuda's Information Technology Office (ITO) mission is "To empower Ministries, Departments and Civil Servants to improve productivity and services by providing IT consulting services and core IT infrastructure at reasonable costs." In 2003 and 2004, a series of natural disasters and virus attacks put great strains on ITO to deliver its service to the Government of Bermuda departments. Having squeaked through these events and realizing that its service levels were not at a level ITO desired, the organization began its journey to adopt the ITIL framework. ITO chose assyst because it demonstrated true integration of all ITIL disciplines.