Business Intelligence

Grange Becomes the Number One Insurance Provider in Ohio Using IBM Enterprise Content Management

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Executive Summary

Grange Insurance is a US$1.3 billion insurance services provider offering auto, home, life, business and farm insurance through Grange Insurance and Integrity Insurance. As a result, the company must make it easy for its agents to provide quotes, write policies, process claims and respond to customer inquiries. Through the use of IBM Enterprise Content Management solutions, Grange service representatives can quickly access policy information online and immediately provide the information to customers and authorized agents via phone or e-mail. Policyholders can receive an update on a claim, a new policy quote or details about their coverage in just minutes as opposed to hours or days. This new level of responsiveness has helped Grange grow its business without having to hire additional staff.

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