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To develop and support the business-critical applications that are key to Grant Thornton's competitive advantage, the firm's Project Management Office (PMO) needs to be able to balance capacity with demand. Without any reliable or consolidated metrics for resource utilization, the PMO found it difficult to plan and prioritize its activities. CA Clarity Project & Portfolio Management (PPM) is used by 150 members of staff to track around 70 concurrent projects, representing an expense of approximately $4.5 million a year. The solution provides Grant Thornton with a clear view of how its in-house and outsourced IT resources are utilized, including the time spent supporting specific applications.
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