Leadership

Ground-Breaking Lean Transformation Drives Major Change At The Department For Work And Pensions

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Executive Summary

The Department for Work and Pensions (DWP) is one of the largest delivery organisations in government, providing products and services to more than 20 million citizens each year. DWP plays a critical role in UK society, one that has recently been thrown into sharp focus given the current turmoil in the global economy. The Department's ambition is to transform itself into a "Lean organisation", realizing significant benefits in terms of customer service, productivity and culture as a consequence. Two years on, the Department is currently on track to meet or exceed ambitious targets for its Lean Transformation Programme.

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