Halifax Cetelem Credit Ltd. Goes Live With Europe's First IP-Based Customer Contact Centre

Download Now Free registration required

Executive Summary

Halifax Cetelem Credit Ltd. is among the newest entrants to the retail credit market in the UK. The company realized that it needed a flexible and scalable communications structure that would make an immediate and positive impact on the business while at the same time guaranteeing long term cost effectiveness and a measurable ROI. After consulting with 3Com and Apropos Technology, Halifax Cetelem selected the 3Com Contact Advantage solution, a state of the art, multimedia contact centre product combining the 3Com NBX SuperStack 3 Networked Telephony Solution with Apropos Technology's multimedia contact centre management software.

  • Format: HTML
  • Size: 0 KB