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Halifax Cetelem Credit Ltd. Goes Live With Europe's First IP-Based Customer Contact Centre

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Executive Summary

Halifax Cetelem Credit Ltd. is among the newest entrants to the retail credit market in the UK. The company realized that it needed a flexible and scalable communications structure that would make an immediate and positive impact on the business while at the same time guaranteeing long term cost effectiveness and a measurable ROI. After consulting with 3Com and Apropos Technology, Halifax Cetelem selected the 3Com Contact Advantage solution, a state of the art, multimedia contact centre product combining the 3Com NBX SuperStack 3 Networked Telephony Solution with Apropos Technology's multimedia contact centre management software.

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