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Hampshire Hotels & Resorts, they were seeing a technology race among the top hotels, as they strive to deliver the best possible experience, while holding the line on costs. After meeting with Alcatel-Lucent, they had an opportunity to review a number of technologies, including networking, telephony, management, security and Unified Communications - and began exploring which technologies could positively affect key operations of all properties. This approach gives the opportunity to consolidate services like reservations, concierge and other operations and provides opportunities for to up-sell and cross-sell much more effectively. As a result, they can make efficient use of the employees and properties.
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