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IT is fundamental to all HCL Infinet's customer service offerings. With hundreds of internal and customer devices to monitor, HCL Infinet needs end-to-end visibility to ensure it can maintain IT performance and availability. It also needs to be able to provide customers with visibility of service performance levels in real time. HCL Infinet has deployed an integrated Enterprise IT management platform based on CA solutions. Through a combination of CA Service Desk Manager, CA Spectrum Infrastructure Manager, CA eHealth Performance Manager and CA NSM, the company can not only identify and resolve problems faster but also provide clients with access to a unified service management portal.
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