HDFC Bank Provides Better Services by Reducing IT Downtime

Date Added: Oct 2010
Format: PDF

HDFC Bank has more than 1,725 branches and offers a wide range of commercial and transactional banking services and treasury products to wholesale and retail customers in India. Quality customer service is essential in the transaction-intensive financial services sector. HDFC Bank must be able to ensure a responsive and consistent service while maintaining profitability. HDFC Bank deployed CA Service Desk Manager, CA Workload Automation and CA NSM which enable real-time monitoring of the bank's IT infrastructure, simplifies change management and reduces manual operational errors.