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HDFC Bank has more than 1,725 branches and offers a wide range of commercial and transactional banking services and treasury products to wholesale and retail customers in India. Quality customer service is essential in the transaction-intensive financial services sector. HDFC Bank must be able to ensure a responsive and consistent service while maintaining profitability. HDFC Bank deployed CA Service Desk Manager, CA Workload Automation and CA NSM which enable real-time monitoring of the bank's IT infrastructure, simplifies change management and reduces manual operational errors.
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