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WH Smith PLC has been trading for 216 years and is one of the UK's leading and favourite retail groups. WHSmith is constantly reviewing and evolving its retail offering to address its competitive challenges and meet the needs of other customers. In particular, they were always seeking new ways to make life easier for the stores, drive efficiency and deliver outstanding service. They deployed Fujitsu. Fujitsu was challenged to come up with innovative IT solutions that WHSmith could utilise in its stores in order to address its evolving business requirements. Fujitsu proposed the use of its handheld B-Pad computer its effective device it could be at queue busting and managing the peaks in demand and generally improving staff efficiency, especially where space is limited.
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