Historical District Opts for Hosted Services to Reduce Costs and Improve Customer Service
Colonial Williamsburg, the restored eighteenth-century capital of the British Empire#$#s largest, wealthiest, and most populous outpost, is the world#$#s largest living history museum. Historians and costumed interpreters tell the story of Williamsburg, Virginia, and the pre-revolutionary challenges it faced. About 1.5 million people visit the attraction annually, so employees require messaging, communications, and collaboration solutions to help ensure that visitors have the best possible experience. Colonial Williamsburg decided to subscribe to Microsoft Office 365, a services offering that combines the familiar functionality of the office desktop suite with cloud-based versions of next-generation communications and collaboration services. By using Office 365, the museum found it could do a better job of marketing to and providing services for customers, reducing costs by $27,000 annually.