HMRC Data Centre Transformation

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Executive Summary

Some HM Revenue & Customs (HMRC) data centres were built over 20 years ago, and even services like Tax Credits and the Child Trust Fund which make payments of over ?20 billion a year, were on old technology infrastructure. HMRC set up a phased programme to replace ageing facilities, starting with tax credits services, which were particularly constrained by their infrastructure and current operational environment. Business critical tax credits services for over 6 million families now run on secure, resilient infrastructure; the move was invisible to the general public and there was no disruption to HMRC staff.

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