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HM Revenue & Customs (HMRC) is making the internet the 'Channel of choice' for customers, so new online tax services must be easy to use and always available. The new shared platform is an infrastructure backbone and software architecture supported by sophisticated service management. Disaster tolerance is achieved by a dual data centre deployment, which is scalable and maximises use of existing assets. The architecture-driven solution is the backbone for the staged introduction of new web based services.
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