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Hong Kong Institute of Education Cuts Internal Support Response Time From Seven to Two Days

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Executive Summary

Established in 1994, the Hong Kong Institute of Education (HKIEd) is a leading provider of teacher education in Hong Kong. HKIEd is diversifying its mix of courses to allow students to acquire nonteacher training credentials, such as an International Executive Master of Arts in Education Leadership and Change. They are expanding their programs to meet the needs not just of teachers, but other educators and people with an interest in the arts or liberal studies. To help manage these information systems and their interfaces to achieve continuous operational improvement and quick return on investment, in 2007 HKIEd engaged Oracle Advanced Customer Services.

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