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With over 24,000 students from 118 countries and almost 6,000 members of staff, the University of Sheffield is one of the UK's leading and largest universities. Like many large organisations, the University relies upon its IT systems to ensure that both students and staff can carry out their research studies. The ICT Support Team provides support for over three thousand staff and twenty thousand students across its campus by telephone, email and through face to face contact. Since 2005 the team has successfully been using Supportworks service management system from Hornbill to operate a centralised service desk.
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