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With 2,300 employees, Hospital de Faro serves half a million citizens in Faro, Portugal. Relying on multiple disparate systems, hospital employees lacked holistic insight into patient and operational data. To solve this, the hospital opted to undergo a far-reaching Business Intelligence (BI) initiative and teamed with Microsoft Services to drive such an effort forward. Since establishing the new BI solution, the hospital has seen considerable improvements, enabling it to exceed patient care targets, understand and respond to issues, and transform the role of IT from that of support to that of a strategic resource.
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