Collaboration

Hospitality Technology Leader Centralizes Software, Creates Rich User Experiences

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Executive Summary

Based in Columbia, Maryland MICROS Systems is one of the leading developers of enterprise applications and provides software solutions for restaurants, hotels, retail and other hospitality industry companies. It also provides in-depth information on management solutions, including software, hardware, and enterprise systems integration and consulting. Keeping in mind the requirements of its users MICROS now intended to help its clients by providing them with exciting user interfaces, improved scalability and resiliency and help them manage separate IT systems. This case study reveals how with the help of Microsoft technologies, MICROS was able to find the right solution to cater to needs of its hospitality industry clients. MICROS found an innovative solution by making use of the Microsoft .Net Framework 3.5, Windows Presentation Foundation, Microsoft SQL Server 2008 Enterprise, and the Windows Embedded CE 6.0 R3 operating system, MICROS created Simphony 2.0, a fully integrated and significantly enhanced version that could match the fast changing business needs of the restaurant operators. MICROS clients were benefitted with this service-oriented architecture solution as it had centralized content management capabilities and the flexibility to create customizable user interfaces with dynamic visual features. The system also helped clients create rich user experiences, enhanced the security and resiliency with high degree and offers scalable architecture. With all these benefits Simphony 2.0 was able to address all the needs of the restaurant operators.

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