Hardware Investigate

Hotel Improves Guest Experience and Sales Potential With Multitouch Computing

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Executive Summary

Seattle's Hotel 1000 constantly seeks to differentiate itself through leading-edge technology and a personalized guest experience. This helps increase on-property spending and repeat visits for both business and leisure travelers. One of the ways that the hotel achieves its goal is through unique technologies, including one of the first customized installations of the Microsoft Surface software and computing platform. Using this multitouch, multiuser device, guests can access a virtual concierge, share photos and videos, and view hotel offerings. Guests gather and become friends around Microsoft Surface for a truly interactive, collaborative, and enjoyable experience that nurtures guest loyalty.

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