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How a Revitalized Service Desk Increased the Strategic Value of IT at Ent Federal Credit Union

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Executive Summary

ENT is Colorado's largest credit union, providing a hill range of financial solutions for over l97OOO members. The IT management and staff faced: inflexible legacy systems that were costly to modify, multiple disparate systems and data repositories, shortage of time to focus on strategic projects and difficulty enforcing newly defined, integrated processes. To master these problems they turned to Cherwell Software. They implemented Cherwell Service Management software to automate processes arid integrate IT systems. As a result they are able to develop a specific application from 6 months to 2 weeks.

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