E-Commerce Investigate

How Cisco Built a Global, Cross-Functional Architecture Community

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Executive Summary

A key element of Cisco's sales philosophy is to focus on architecture and end-to-end solutions, when appropriate, not on individual products. Their challenge is that architecture content is typically spread across various repositories, architecture experts are not readily identifiable and architecture content is not always up to date. Cisco's solution, the Architecture Center of Excellence (ACoE) community, runs on an enterprise social platform called IWE Powered by Quad (IWE PbQ). The results were monitoring the increase in community activity, significance lies in the change in numbers over time.

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