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Given the importance of network reliability to businesses, quick and easy customer support provided by highly knowledgeable support engineers is a crucial need. Cisco Systems customers have come to rely on the Cisco Technical Assistance Center (TAC) for technical support in managing their Cisco-powered networks, from the front-line support of the Customer Response Center, which fields telephone calls, to the customer support engineers who provide technical support. Cisco TAC has implemented several contact center software solutions, including Cisco Web Collaboration Option, Cisco Media Blender, and Cisco Intelligent Contact Management (ICM) software. Customers can now receive immediate assistance by telephone or the Web.
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