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Cisco Systems, like many large technology enterprise companies, has had operations in India for many years. Initially, these operations had a manufacturing and development focus. More recently, however, the focus has broadened to include branches of the Cisco Global Technical Response Center (GTRC), which manages internal technical support; the Cisco Operations Communications Center (OCC), which manages internal incident response; and several call centers. This case study describes Cisco IT's internal deployment of high-speed WAN links to Cisco intranet and extranet sites located in India. Customers can draw on Cisco IT's real-world experience in this area to help support similar enterprise needs.
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