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For some users, voice messaging is simply a way to capture missed phone calls, but for others it is a business-critical application. Major employee training was in order when Cisco began migration from a transitional, service-based messaging system to feature-rich Cisco Unity, an IP-based desktop messaging solution. The training team was chartered to work from a global perspective: to develop a training strategy that could be delivered consistently to all Cisco users worldwide. It was clear that any training solution for the Cisco Unity deployment could not be a standard "One-size-fits-all" program. For such a large and diverse group of users, it was important to select a scalable yet effective training method.
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