HP Case Study: Peoples Bank (USA)

Date Added: Jan 2010
Format: HTML

Peoples Bank has grown to 50 branches across Ohio, West Virginia, and Kentucky and is adding up to five branch offices per year. Peoples Bank relied on non-integrated Avaya PBX systems that hampered communications and made phone moves-adds-changes expensive and difficult. Staff members were unable to transfer calls among branches, forcing customers to hang up and redial. Peoples Bank chose 3Com IP telephony after consultation with 3Com partner, SOTA Technologies. The solution, with its ease of management and low cost of ownership is paying immediate returns at Peoples Bank. With 3Com SuperStack 3 NBX networked Telephony Solution at its headquarters and NBX 100 chassis in eight regional offices running on Peoples Banks' Wide Area network (WAN).