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Alphawest is one of Australia's leading national Information Communication and Technology (ICT) Services companies, providing innovative solutions to the government, legal, educational and business sectors. As part of its managed services offering, Alphawest wanted to ensure satisfactory performance and availability of its customers' networks, servers, operating systems, services and core business applications. Alphawest adopted a Business Technology Optimization (BTO) strategy with HP Operations Manager software (part of HP Operations Center) to provide a reliable service infrastructure to meet its customers' demands.
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