HP IT Service Management Solution Provides Return on Investment Inside 18 Months at Austrian Airlines

Date Added: Jul 2009
Format: PDF

Austrian Airlines needed to enhance IT staff accountability, cut resolution times and generate cost savings. Austrian Airlines engaged HP ITSM Assessment Services to baseline current processes against industry best practices and identify gaps. HP Services developed a bespoke on-call automated helpdesk tool and transitioned Austrian Airlines over from the old shift-based system.