Social Enterprise

HP Service Manager Ensures Standardized Responses to Support Calls, Provides Foundation for Improved Performance, Availability

Date Added: Jul 2009
Format: PDF

Business travelers choose Carlson Wagonlit Travel for a variety of reasons. One is the talent and expertise of its staff. Equally important is the technology Carlson provides to business travelers, which enables them to book and manage their own itineraries. Carlson Wagonlit wanted to standardize and improve enterprise support processes. Carlson Wagonlit implement ITIL-based service management tool.