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Turkcell wanted to monitor real-user experience, identify the cause of problems quickly and improve the availability and performance of business-critical applications. Turkcell realised it could not identify why two business-critical applications were problematic. They decided to migrate its legacy software to offerings within HP's BAC portfolio and deployed HP BAC Software for Composite Application Management and HP Real User Monitoring (RUM) software. Turkcell also created alerts based on availability and performance before defining Service Level Agreements (SLA).
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