Leadership

HR Operations Improve Value, Quality and Flexibility

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Executive Summary

The Co-operative Group, the UK's largest consumer co-operative, CFS has around 6.5 million customers. With disparate systems and a reliance on manual processes, HR was under pressure to improve value and service. The business also wanted increasing support in attracting and retaining high caliber people, managing performance and developing talent. In partnership with IBM, HR has transformed its operating model, offering self-service access to core HR processes and information, tiered levels of support to the business and a flexible platform for future service improvements.

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