IT Employment

HSBC Leverages the PeopleAnswers Online Assessment to Increase Sales by 21%

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Executive Summary

HSBC Account Executives in over 1,300 branch locations across the United States perform two functions vital to the company's success: initiating loan sales and providing great customer service. An increase in performance for HSBC employees in this job position would result in millions of dollars of additional revenue, generate a higher quantity and quality of loans, and help fulfill the company's strategic goal of being "the leading financial services company" (HSBC Investor Relations, Strategic Plan). HSBC's commitment to improving the overall performance of new Account Executives led the human resource team to PeopleAnswers. The scalable behavioral assessment software provided by PeopleAnswers perfectly suited the hiring challenges of a worldwide financial institution.

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