Hull City Council Rolls Out Cross-Functional Service Desk Support to Entire Organization of 14,000 People

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Hull City Council is the governing body for the City of Kingston Hull employing 14,000 people and serving more than 250,000 constituents across 23 wards. Hull City Council needed a solution to address two challenges. Firstly, the aim was to manage its IT environment more effectively to better serve the needs of the organization. Secondly, it wanted to consolidate its disparate databases into one Configuration Management Data Base (CMDB) to improve performance against the SLAs set by the council. The council recognized that utilizing the ITIL (IT Infrastructure Library) - based ITSM solution, assyst, would address the above challenges as well as underpin Best Practice in service provision areas outside ICT.