Human Capital Management Vendor Charts Growth Path With Technology Support Services

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Executive Summary

API Healthcare builds its software completely on Microsoft server software and technologies and develops the software by using Microsoft development tools. API Healthcare staff had to devote considerable time to support issue resolution. The company wanted to improve and expand training opportunities, and expedite and streamline problem resolution. API Healthcare had an ultimate goal of expediting new product and capabilities development, and improving client satisfaction and IT staff efficiency. From its investment in Partner Advantage, API Healthcare gains direct access to Microsoft technical expertise and assistance on its product development, deployment, and support issues. A designated partner account representative provides the connection for a direct, collaborative relationship with Microsoft.

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