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Hydra-Grene A/S is a specialized trading and engineering company, they had been using Microsoft Word and Microsoft Excel documents to register information such as customer complaints, complaints to suppliers, supplier evaluations, customer satisfaction surveys and nonconformance reports. However, these applications did not provide the capabilities needed to discover trends and guide appropriate actions. The system also made it difficult to track compliance with regulations. The company deployed to IBM Business Partner European House of Quality A/S. The application, which is based on IBM Lotus Domino Express software, includes modules for document management; logging; calibration, maintenance and statutory inspection; and statistics.
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