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i/o Data Centers designs, engineers, and delivers data center as a service to the world's largest enterprises. They need solution for rapidly growing customer base required the automation of key processes, mandate from management to have greater visibility into overall customer service response performance and change management processes need to be aligned with the company's 100% uptime service level agreement level. To address this need, i/o implemented BMC Service Desk Express, a support automation tool that increases process efficiency and improves service. The solution's integrated workflow facilitates communication across the company's account management, operations, and customer response teams. i/o is currently using the suite's incident management component and is in the process of implementing the change management component.
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