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IAH's phone system was unable to keep up with the Company's expanding operations. It also lacked call conferencing capabilities, which the business needed. The company also needed a solution that could support its growing call center operations with the necessary call features and monitoring functions. IAH was looking for a network solution that could grow with the company and lower total costs of ownership. The company deployed the Avaya MultiVantage Express (MVE) and replaced its old PABX phones with new Avaya IP-based phones built on Avaya Communication Manager. The new system allows IAH to enjoy features such as 6-Party Call Conferencing and Call Log Reporting. With the new solution in place, IAH now has the option of growing its phone lines as the company expands.
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