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Commerzbank is the third largest private bank in Germany, and one of the leading financial institutions in Europe. The major challenge IT staff face is the complexity of the bank's infrastructure. To manage the complexity of its infrastructure, the organization uses IBM Tivoli software. IBM Tivoli Business Service Manager provides a dashboard that shows in one easy graph the health of services and enables staff to easily drill down on the root cause of problems. Tivoli Monitoring for Transaction Performance enables staff to monitor Web services and check the reaction time to complete an application.
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