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First Citizens Bank is a 105 year old institution and is currently the largest family controlled bank in America today with roughly over 5,000 employees and 340 branches. The bank operates in about 12 states, with its largest presence in North Carolina and Virginia. As interest rates shrink, the bank must become even more adamant about controlling operational costs. Through the use of IBM Tivoli software, the bank proactively manages it's infrastructure to reduce costs and improve its customers' experiences. With Tivoli software, IT staff have greater visibility to confirm that online banking services are up and available and performing as expected.
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