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Ryobi sells power tools and outdoor power equipment, and has won supplier awards in multiple categories at The Home Depot in North America, for six consecutive years. The company was also recognized by BusinessWeek as one of the top five emerging giants of the global manufacturing industry in June 2006. Ryobi faced challenges identifying trends and communicating quality issues overseas in a timely manner. Ryobi chose to implement IBM Cognos 8 BI to work towards their goals of having a solution to track and report on returned products and warranty expenditures to drive product improvement.
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