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IBM was looking for a way to create a new labor resource management system to manage employee and contractor resources in a manner akin to the ways in which a supply chain tracks and forecasts demand and inventory. IBM needed to become more efficient at deploying the right expertise as quickly and efficiently as possible to meet client needs. Working closely with Human Resource (HR) executives, IBM Global Business Services and the company's Integrated Supply Chain division (ISC) adapted the business model used for hardware and applied it to 68,000 professionals worldwide.
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