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IBM's business model is built to support two principal goals: helping its clients succeed in delivering business value by becoming more efficient and competitive. Analyzing the gap between the skillset IBM employees have and the one they need was time-consuming, and the information it required was stored in disparate locations. Managers needed a cross-sectional view of skill gaps in order to make better decisions on where to invest funds for improved training. IBM created Blue Insight, a worldwide, centralized Business Intelligence (BI) service, and developed the SCAN application that leverages it. The benefits of deploying SCAN application were reduces time required for managers of training programs to produce reports for skill gap analysis and help upgrade essential employee skills.
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