Project Management

Icelandic Utility Provider Orkuveita Reykjavikur Improves Mobile Workforce Productivity With ClickSoftware

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Executive Summary

Orkuveita Reykjavikur (OR) is an Icelandic utilities company that operates in several diverse fields. It produces, distributes and sells electricity, geothermal hot water and cold water. The company is responsible for providing the very highest infrastructure standards to ensure the safe delivery of its services. OR's activities are governed by a mix of external regulations and internal Key Performance Indicators (KPIs) to ensure quality, environmental and safety standards. OR undertook a thorough evaluation, examining in great detail many of the workforce scheduling and mobility tools that were available in the market. After two years an extensive shortlist had been reduced to five contenders.

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