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When people hear the name AAA, they likely think of maps and emergency road service, two of the cornerstones of the organization. AAA's VP and CIO, Satish Mahajan, wanted a cost-effective way to make it easier for employees to access the applications required to do their jobs, while reducing helpdesk ticket volume - without compromising security. The Manager of Technology Consulting for the AAA National office - responded to Mahajan's request by investigating single sign-on products. Kloss set out to find a cost-effective solution that would offer the users the convenience they needed, without being a burden on IT. After researching offerings from several vendors, AAA chose Imprivata. Imprivata OneSign Single Sign-On (SSO) includes all the key features they sought.
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