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The client is a leading, Canadian communications solutions company offering voice, data, and online services across the country. Amidst increased and demanding competition, this client continued its rapid expansion of services to Canadian long distance and local service markets. A corporate goal to increase operational effectiveness, while maximizing the revenue stream across new and existing product lines, prompted a 2003 business imperative for a mission-critical OSS/BSS upgrade. Patni Telecom Business Unit was chosen as the trusted services partner based on consistent, demonstrated delivery of successful end-to-end solutions in the OSS/BSS domain. Patni's unique solution was to innovatively support all business units on one systems application platform to enable an overall lower cost of doing business while optimizing multi-channel customer management and service.
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