Improving Customer Care for Mobile Data Service Providers

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Executive Summary

Customer retention is a critical ingredient to successful business growth for mobile data service providers. Mobile service providers have difficulty managing call center operations effectively without data on the day-to-day experience of end users, particular high-volume data users who are an increasing part of the business. Compuware Vantage for Mobile addresses this critical business need. It provides industry-leading real-time monitoring of individual subscriber/customer experience on mobile data services.

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