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Palm Beach State recognized that paper-based processing was obstructing their Verification process. The College had been suffering processing backlogs of up to six weeks during peak periods, and although available financial aid had nearly doubled in the past two years, budget constraints prevented the Financial Aid Office from hiring additional full-time staff. Palm Beach State staff understood that they could use Enterprise Content Management (ECM) to expedite Verification by eliminating paper from the process. The College used their ECM system - DocFinity, by Optical Image Technology - to combine point-of-entry scanning, workflow, and outsourcing to address their challenges.
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