IMSS Leverages TCS' Consulting Expertise to Transform Its IT to Enhance Operational Efficiency and Improve Citizen Satisfaction

Date Added: Dec 2009
Format: PDF

Instituto Mexicano Del Seguro Social (IMSS) is a government owned social security organization in Mexico. IMSS, a very citizen-centric organization, intended to transform its IT framework to streamline operations and establish an IT Portfolio that would enable long term improvements. As a large organization with a sizeable number of users and complex functionalities, IMSS had a very heterogeneous IT environment. IMSS decided to leverage TCS' consulting expertise to identify opportunities for improvement and define an IT roadmap underpinned by a strong business case to realize these opportunities. TCS developed a comprehensive understanding of IMSS' existing core operations and the supporting application & technology landscape. TCS' transformation approach is expected to deliver the following strategic benefits for IMSS: projected savings of US $45 Million in operating expenses.