Social Enterprise

ING Improves IT Service Quality for Its BIS Division With Oblicore

Date Added: May 2010
Format: PDF

The number one financial services company in the Benelux home market, ING provides a wide array of banking, insurance and asset management services to customers in over 50 countries. To ensure reliability of IT services during the relocation of its primary European datacenter, ING established several service level agreements to track the availability and responsiveness of IT services. With no consistent approach to service level management, ING could only create monthly reports manually - if at all. ING used Oblicore Guarantee to ensure a smooth datacenter transition and transform its approach to service level management. Oblicore Professional Services worked with ING's Belgian IT team to create dozens of IT and helpdesk SLAs that were integrated with existing IT management systems.